Returns Policy
At Colourful Minds Store, we want every customer to be 100% satisfied with their purchase. That’s why we offer a 7-day hassle-free return and exchange policy on eligible products.
✅ Eligibility for Returns
- You must raise the return request within 7 days of receiving the product.
- Product must be unused, in original condition, and in original packaging with all tags/accessories.
- Returns are only accepted for damaged, defective, or incorrect items delivered.
🔁 Exchange or Refund
- You can choose between a product exchange or a refund to your original payment method.
- Refunds for Cash on Delivery orders will be issued through bank transfer or store credit (as applicable).
- Shipping costs are non-refundable, and return shipping charges may apply unless the mistake was ours.
❌ Items Not Eligible for Return
- Opened items showing signs of use
- Personalized or custom products
- Products on clearance sale (unless faulty)
📩 How to Request a Return
To initiate a return, please contact us via:
- WhatsApp: +92 3463283993
- Email: support@colourfulminds-store.com
- Facebook Inbox: https://www.facebook.com/profile.php?id=61572480093634
Include your Order Number, reason for return, and pictures if applicable.
🛡️ Your Satisfaction is Our Priority
We value your trust and strive to make your experience smooth and worry-free.